Businesses must be intentional in providing great digital customer experiences – Experts

Originally published at: https://www.jbklutse.com/businesses-must-be-intentional-in-providing-great-digital-customer-experiences/

As businesses continue to experience a transition towards an all-digital world, with most consumer interactions being executed digitally, organizations must employ intentional approaches to be able to offer a great digital customer experience, financial and digital experts have said. They suggested that consumers are progressively shifting their emphasis away from products and services and toward…