Speech Analytics Software is paving the way to help improve contact centre customer service levels

Originally published at: https://www.jbklutse.com/speech-analytics-software/

The call centre remains a considerable performer in the role between the business and customers. However, the pandemic has reduced physical contact, meaning that call agents deal with more customers virtually, typically unseen. One study reveals that 78% of UK consumers will switch service providers after a poor contact centre experience. Therefore, your business may…